Typical Customer Profiles:

In order to help you better identify with the sort of clientbase we deal with, we have included a list here, of typical client profiles, one or more, may include your scenario:

1) Small Companies

Companies that have a computer network of between 6 and 50 clients come under this group, whch includes the majority of Clients we service. Many of these companies don’t have any in-house IT expertise let alone an IT department. If this is your company and you want a reliable outsourced IT agreement, then you are visiting the right website.

However, many of these companies will already have an IT department in place, or at minimum a person who may not directly be an IT person, but has sufficient knowledge to get the company out of trouble whenever IT issues arise. One problem with this approach is that it tends to be a reactive approach to IT, which can cost a lot more in the long run, even though it appears to be a cost-effective option at the outset. One of the main reasons that it is no longer cost effective, is because there are now software tools that enable remote monitoring, which can be done quite cheaply, and hence save time and money in the long run.

2) Medium sized Enterprise Clients

Companies that have a computer network from between 50 and 200 clients come under this group, and most of these will already have an IT department in place. One of the key benefits we can provide for such a company, is facilitating them in using a flexible approach to their IT needs, in that they can maintain a minimum level of in-house IT necessary to maintain their IT systems, while calling on outside expertise for those periods when the IT workload increases beyond the resources available in-house to support it. Having under-utilized in-house IT resources can be expensive, and in many cases it may be worth considering a totally out-sourced IT solution. Again you can talk to us if you are interested in going this route.

3) Consumers or SOHO (Small-Office / Home-Office) users.

A current trend (and one adopted by members of our company that have evolved over the years) is the trend to have MORE than one computer in the home, even if one is NOT running any kind of business from home. This is because many modern families are using their computers now more ubiquitously than ever before. In a recent survey, it has been found that Computer use (and especially Internet use), has overtaken the use of TV as a medium for spending the time on evenings and / or weekends. A typical home nowadays, might consist of one Main PC as well as 3 or 4 laptops, often used separately by family members.

If this is you, and you are not that familiar with how to better utilize your technology, please feel free to contact us to discuss your configuration. A call to us will help you make sense of it all!  One of the main benefits of talking to us, is that often what seems like major work costing a lot of money ISN'T when done properly at the outset.

Within the context of the above range of business, but particularly within our group of SOHO clients, we can further divide these clients into the following sub-categories:

3a) Cost conscious clients:

Many of our drop-in clients do not want to commit to any type of contract, as their main objective is to keep their expenditure spent on computers to the bare minimum.

In this instance we recommend to the client to bring their Computer unit (that is the tower box or in many cases a slim line desktop box) into our workshop for service even if it is an apparently small simple problem, (they could turn into bigger problems later).  If you are having any trouble dis-assembling it prior to bringing it in, feel free to phone us about any doubts/queries you may have and we will be happy to help.

3b) Clients who want reliable trouble-free operation as a top priority:

For these clients we would recommend a full remote service agreement, that will allow us to monitor activities on your computer(s). To cater for these clients we provide a complete range of services from basic remote monitoring service, to a complete out-sourced IT service.

4) Large Companies and Corporations:

Because we focus our attentions on providing high calibre solutions to the enterprises described above, we have, over the years, developed many unique advantages for our customers that help keep their systems running optimally within their limited budgets. Hence we do NOT serve companies with networks larger than 200 clients, or having a multi-server environment any more than 10 servers within a specific location. We can however help companies of these larger scales that use distributed computing networks, that would typically integrate with their broader WAN environment, and here we like to concentrate our services on the Irish branches of such companies, where we can also provide on-site services where necessary.